Support
Replies come from the person who wrote the app.
Getting help
Write to support@carrypoint.app, in English or Danish.
To help work out what happened, include:
- your macOS version
- your Carrypoint version, found under Carrypoint → About Carrypoint
- the protocol you use: FTP, FTPS or SFTP
- the exact error message, and what you expected to happen instead
Never send a password, a private key or any other server credential. Nothing in a support reply will ever need one.
Privacy
Passwords and private-key passphrases stay in the macOS Keychain. Private-key files stay where you selected them. Workspace setup syncs through your own private iCloud database; files, passwords, private keys, local access grants and notes do not sync. The privacy policy explains the app and the website’s visit measurement.